Lead Generation
Term from the CRM Lexicon
Definition
Generating leads is a central component of a broader inbound marketing strategy that aims to draw the attention of prospects to one's own company and its services and products, and to convert them into qualified leads. These strategic activities include identifying and nurturing potential customers to transform their interest into concrete purchasing decisions. Inbound marketing plays a crucial role in this.
Different types of leads can be distinguished:
- Marketing Qualified Leads (MQLs) are more developed contacts who show a more concrete interest in a product or service.
- Sales Qualified Leads (SQLs) are those contacts who show a high purchase interest and a high probability of closing.
- Unqualified leads, on the other hand, usually only have a loose interest in the product or service and no concrete purchase intention.
The lead generation process involves several steps, ranging from identifying potential customers and qualifying them to handing them over to sales. Leads show interest by engaging with content, visiting websites, downloading e-books from the website, and signing up for newsletters. This is crucial not only for acquiring new customers but also for long-term customer retention and business success.