Microsoft Dynamics CRM The CRM system for increased sales productivity

Marketing is the new sales, because customers have already gone through 57% of the buying process before their first conversation with a provider. Professional CRM software is becoming increasingly important. Our CRM system offers the following applications:

• Integration of Microsoft Office with export and import functions
• Central marketing database with clear separation of leads and customer information
• Precise segmentation - easy creation of dynamic and static marketing lists
• Campaign and customer management including customer journey management
• Multi-channel management by controlling activities in different channels
• Sales documentation management
• Analysis functions for trends, customers, competitors, products
• Interactions on social media: With companies, customers, reviewers, influencers and prospect groups
• Targeted marketing campaigns

Sell more and sell more productively: Microsoft Dynamics 365 CRM has a modern intuitive user interface and provides customer as well as prospect information centrally. In the sales process, this CRM solution offers the following support

• Central address database for your company with 360° customer view (activities, tasks, notes and visit appointments)
• Productive work in Outlook thanks to seamless integration - online and offline
• Sales opportunity management with sales step control
• Continuously mapped from offer to invoice
• Central document storage and contract management
• Utilize cross-selling potential
• Relationship management
• Customer engagement / customer experience
• Sales assistant supported by artificial intelligence directly in the CRM software

Easily manage after-sales activities such as visit reports, service requests, services due, service orders and repair requests in your CRM system:

• Service requests / Customer Service
• Customer Relationship Management with article and contract information
• Service agreements: Order management / SLA
• Request relationships (listing of similarly resolved requests)
• Checklist management with question catalog
• Optimize resources: Service calendar / graphical deployment planning
• Optimized tour and deployment planning for sales and field service
• Connection of IoT tools for problem determination and diagnosis

Microsoft Dynamics CRM offers full Outlook integration for appointments, tasks, mails and phone calls. This gives you as a company a complete activity log with your customers and prospects:

• Central address data master with for better contact management
• Capture of notes - deposit of files
• Recording and monitoring of tasks and telephone calls
• Sales: Deposit of visit reports directly in the CRM software
• Overview of inquiries and sales opportunities
• Connection to LinkedIn for extended information
• Workflow - Info process about changes - History

Microsoft Dynamics CRM has professional integrated reporting or an MIS tool such as Microsoft PowerBI:

• Modern dashboards system
• Target setting and its controlling
• Sales funnel monitoring
• Export to Word and Excel according to defined templates
• Creation of forecasts for your business
• Sales process control & monitoring

System connections are made easy with Dynamics CRM. Through the API standard and through web services, other databases, other systems / solutions can be integrated in the simplest way:

• Integration with other Microsoft products such as Business Central, NAV, Navision
• Standard connections to ERP solutions such as SAP, ABACUS or others
• Digital connections / interfaces to social networks (e.g. LinkedIn)
• CRM database connections to portals
• Cloud software connections e.g. for e-commerce